Terms of service

Terms of Service

Last updated: August 1, 2025

Overview

Welcome to Mellena Naturals! Mellena Naturals (Pty) Ltd Registration 2024/585782/07 operates this store and website (www.mellenanaturals.co.za), including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Mellena Naturals is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (available at www.mellenanaturals.co.za/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your province of residence in South Africa, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

Health Product Notice: Our collagen supplements are intended for adults. Consult with a healthcare professional before use if you are pregnant, nursing, or have any medical conditions.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

Health Product Disclaimers:

· Our collagen supplements and health products have not been evaluated by the South African Health Products Regulatory Authority (SAHPRA)

· These products are not intended to diagnose, treat, cure, or prevent any disease

· Individual results may vary

· Always read ingredient lists carefully if you have allergies or sensitivities

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Mellena Naturals reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Mellena Naturals confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Mellena Naturals may be unable to accommodate cancellation requests after an order is accepted.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy (available at www.mellenanaturals.co.za/refund-policy).

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

All prices are displayed in South African Rand (ZAR) unless otherwise indicated.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Mellena Naturals, its affiliates or licensors and are protected by South African and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Mellena Naturals's names, logos, product and service names, designs, and slogans are trademarks of Mellena Naturals or its affiliates or licensors. You must not use such trademarks without the prior written permission of Mellena Naturals.

Section 6 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to impersonate or attempt to impersonate any other person or entity.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 7 - Relationship with Shopify

Mellena Naturals is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Mellena Naturals. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Mellena Naturals.

Section 8 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at www.mellenanaturals.co.za/privacy-policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed at https://privacy.shopify.com/en. By using the Services, you acknowledge that you have read these privacy policies.

Section 9 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY Mellena Naturals, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

Section 10 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Mellena Naturals, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY

SIMILAR DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

Section 11 - Indemnification

You agree to indemnify, defend and hold harmless Mellena Naturals, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

Section 12 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa. You and Mellena Naturals consent to the exclusive jurisdiction of the South African courts for any disputes arising from these Terms.

Section 13 - Changes to Terms of Service

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 14 - Contact Information Questions about the Terms of Service should be sent to us at info@mellenanaturals.co.za.

Mellena Naturals (Pty) Ltd Registration: 2024/585782/07 Email: info@mellenanaturals.co.za Phone: +27 83 991 9227 Website: www.mellenanaturals.co.za